FAQ & Support
Quick answers for Whop billing & access, indicators, alerts, and the community. Still stuck? We’re here to help.
Whop Billing & Portal
Checkout, plan changes, receipts, and account access.
Jump to section →
Access & Roles
Discord roles, license linking, and portal login issues.
Jump to section →
TradingView Indicators
Private script access, settings, and common fixes.
Jump to section →
Alerts & Backtesting
Signal quality, delivery, schedules, and metrics.
Jump to section →
Whop Billing & Portal
How do I subscribe?▾
Use our Whop checkout: Subscribe on Whop. You’ll receive instant access and a receipt from Whop.
Where do I manage my subscription, upgrade, or cancel?▾
Head to your Whop Portal. From there you can update payment methods, change plans, download invoices, and cancel. Access remains active through the end of your current period.
Do you offer refunds?▾
We offer a fair-use refund window for first-time purchases. Email thirsty2trade@gmail.com with your order email and reason; we’ll review and respond promptly.
Portal shows no active subscription.▾
Give it 1–2 minutes after purchase (Whop propagation). If it persists, log out/in of the portal. Still stuck? Email thirsty2trade@gmail.com with your Whop order email.
Access & Discord Roles
How do I link my Discord for role access?▾
Inside the Whop Portal, connect your Discord account. Roles are granted automatically and update on renewal/expiry. If you changed your Discord username, reconnect in the portal.
I joined Discord but didn’t get the role.▾
Make sure your Discord is linked in the portal and you joined our server: Join Discord. Then re-sync in the portal. If the role still doesn’t appear, DM a mod or email thirsty2trade@gmail.com.
Can I change the email on my account?▾
Yes—update it in the Whop Portal under Account. If you need us to manually assist (e.g., typo at checkout), email support with your order details.
TradingView Indicators
How do I get access to private indicators?▾
After subscribing, add your TradingView username in the Whop Portal. We grant private script access shortly after; find them under Indicators → Invite-only in TradingView.
Nothing shows on my chart—what did I miss?▾
Ensure the indicator is added to your chart and not hidden. Open settings to pick symbols and enable overlays/labels. If an invite is pending, remove & re-add the script after access is granted.
Feature requests?▾
We love them. Post in Discord’s #feature-requests or email thirsty2trade@gmail.com. We prioritize high-impact requests.
Alerts & Backtesting
How do I avoid noisy alerts?▾
Use rule chaining (AND/OR), cooldowns, and session filters. Start tight, then loosen. Consider separate rules for 24/7 assets (crypto) vs market hours.
Where do alerts deliver?▾
Email and in-app by default; SMS/Discord can be added per rule (where available). On first setup, check spam and mark as safe.
How should I interpret backtest results?▾
Focus on robustness (across regimes), not just win rate. Watch profit factor, drawdown, and expectancy. Validate out-of-sample and size positions to your risk tolerance.
Didn’t find what you need?
Reach out—most issues are resolved in one reply.